9 WO|g[Y3
五种不同级别的无知： PB(q9gf"1}
1. Zero order ignorance: Lack of ignorance; Which means, Knowing the Question, and Knowing the answer. There is no ignorance. BY5ODc$
2. First order ignorance: Lack of knowledge; Which means, Knowing the Question, but not knowing the answer \Q!I;
3. Second order ignorance: Lack of awareness; Which means, Not knowing the Question, nor knowing the answer. But knowing the problem 1EemVZdY
4. Third order ignorance: Lack of process; Which is, Not even knowing the problem, but realising there is something wrong. Or that things are not working right _/5#A+ ?
5. Fourth order ignorance: Lack of ignorance about the orders of ignorance. This means not knowing even that there is something wrong and having no idea how to resolve the issue TF %MO\!
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大意是这样的， 9 S4bg 7
级别0的无知：缺少无知； 知道如何问问题，知道如何回答问题； v,d
bto0
级别1的无知：缺少知识；知道如何问问题，但不知道如何回答问题； *Dc B?8%
级别2的无知：缺少意识；不知道如何问问题，不知道如何回答问题，但是知道有问题； 1=Z, #r
级别3的无知：缺少过程；甚至不知道有问题，但是意识到不对劲 vve L|j
级别4的无知：缺少对于无知的层次的无知；甚至没有察觉到不对劲，更弹不上如何解决问题； P#l "`C
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可用于员工培训！ tJvs
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