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五种不同级别的无知: l^
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1. Zero order ignorance: Lack of ignorance; Which means, Knowing the Question, and Knowing the answer. There is no ignorance. :pb67Al29
2. First order ignorance: Lack of knowledge; Which means, Knowing the Question, but not knowing the answer ;$z7[+M
3. Second order ignorance: Lack of awareness; Which means, Not knowing the Question, nor knowing the answer. But knowing the problem 3T?f5+@I
4. Third order ignorance: Lack of process; Which is, Not even knowing the problem, but realising there is something wrong. Or that things are not working right .>wFztK
5. Fourth order ignorance: Lack of ignorance about the orders of ignorance. This means not knowing even that there is something wrong and having no idea how to resolve the issue b[yE~EQxr
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大意是这样的, g#|oif9o
级别0的无知:缺少无知; 知道如何问问题,知道如何回答问题; s%^o*LQ|9
级别1的无知:缺少知识;知道如何问问题,但不知道如何回答问题; S*xhX1yUi
级别2的无知:缺少意识;不知道如何问问题,不知道如何回答问题,但是知道有问题; @UV{:]f~e
级别3的无知:缺少过程;甚至不知道有问题,但是意识到不对劲 )@_ugW-j
级别4的无知:缺少对于无知的层次的无知;甚至没有察觉到不对劲,更弹不上如何解决问题; |_, /u_
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可用于员工培训! 1|]xo3j"'